Shipping policy
Shipping Policy
Last Updated: July 21, 2026
This Shipping Policy applies to orders placed directly through the DONGERDI online store.
1. Shipping Area
DONGERDI ships only to valid delivery addresses located within the following area:
- The 48 contiguous United States
DONGERDI does not ship to:
- Alaska
- Hawaii
- Washington, D.C.
- Puerto Rico
- Guam
- U.S. Virgin Islands
- American Samoa
- Northern Mariana Islands
- Other U.S. territories or possessions
- APO addresses
- FPO addresses
- DPO addresses
- U.S. military or diplomatic addresses
- Addresses outside the United States
Orders submitted with an unsupported delivery address may be canceled and refunded.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully authorized.
Business days do not include weekends or public holidays observed by the applicable fulfillment center or shipping carrier.
Processing may take longer during:
- Public holidays
- Major sales events
- Periods of unusually high order volume
- Inventory verification
- Payment or fraud-prevention review
- Severe weather or carrier disruptions
Customers will be contacted if additional information is needed to process an order.
3. Estimated Delivery Time
Estimated delivery is normally 7–15 business days after the order has been processed.
Delivery dates are estimates and are not guaranteed. Actual delivery time may vary depending on the delivery location, fulfillment location, carrier operations, weather, customs processing, and other circumstances outside DONGERDI’s reasonable control.
Orders may be fulfilled from the United States or from another fulfillment location.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before the order is submitted.
Promotional free-shipping offers may be subject to eligibility requirements, minimum purchase amounts, geographic restrictions, or other terms displayed with the promotion.
5. Order Confirmation and Tracking
After an order is placed, DONGERDI will normally send an order-confirmation email to the email address provided at checkout.
When tracking information becomes available, it may be sent by email or made available through the order-status page.
Tracking information may require additional time to become active after a shipping label is created.
6. Shipping Delays
DONGERDI will make reasonable efforts to ship orders within the stated processing period.
If DONGERDI cannot ship an order within the promised period, we may contact the customer with a revised estimated shipment date and provide the option to:
- Accept the revised shipment date; or
- Cancel the unshipped order for a full refund
Carrier delays occurring after shipment are generally outside DONGERDI’s direct control, but customers may contact us for reasonable assistance.
7. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address at checkout.
Before shipment, address-correction requests may be submitted to support@dongerdi.com. DONGERDI cannot guarantee that an address can be changed after an order has entered processing.
DONGERDI is not responsible for delays or failed delivery caused by:
- Incorrect or incomplete addresses
- Missing apartment, suite, or unit numbers
- Invalid ZIP codes
- Refusal of delivery
- Failure to collect a package
- Customer-requested carrier changes
- Addresses located outside our shipping area
If a package is returned because of an incorrect, incomplete, unsupported, or undeliverable address, DONGERDI may deduct nonrecoverable shipping or return costs from the refund, where permitted by law.
8. Split Shipments
Items from the same order may be shipped separately due to inventory availability or fulfillment arrangements.
Where an order is split, customers may receive more than one package and more than one tracking number.
9. Lost or Missing Packages
If tracking has not updated for an extended period or a package appears to be lost, contact support@dongerdi.com with the order number and tracking information.
If tracking shows “delivered” but the package cannot be located, customers should first:
- Check the delivery location and surrounding area
- Ask household members, reception staff, or neighbors
- Review any delivery photograph or carrier notice
- Contact the shipping carrier
Customers should notify DONGERDI within 7 calendar days after the recorded delivery date if the package remains missing.
DONGERDI will review the available tracking and delivery information and may assist with a carrier inquiry. A replacement or refund will be provided where required by law or where DONGERDI determines that the shipment was lost before proper delivery.
10. Damaged Packages or Incorrect Products
Customers should inspect the package and product promptly after delivery.
If a product arrives damaged, defective, incomplete, or different from the product ordered, contact support@dongerdi.com with