HELP CENTRE

Frequently asked questions.

Find clear answers about products, orders, delivery, returns, warranty, and support.

How do I choose the correct charger for my laptop?

Check the original charger's output voltage, wattage, and connector size, then compare those details with the compatibility information on the product page. If you are unsure, send us your laptop brand and exact model before ordering.

Can I use a charger with a higher wattage rating?

Compatibility depends on the charging standard, voltage, connector, and device. For USB-C Power Delivery, the device generally negotiates the power it needs. For model-specific laptop adapters, use only a product explicitly listed as compatible or ask our support team first.

Can a USB-C laptop charger charge my phone or tablet?

Many USB-C Power Delivery chargers can charge lower-power devices, provided the device and cable support compatible USB-C charging standards. Review the product specifications before use.

Where is my order confirmation?

An order confirmation is normally sent to the email address used at checkout. Check your spam or junk folder first, then contact us with your name and purchase details if you still cannot find it.

Can I change or cancel an order after placing it?

Contact us as soon as possible. We will try to help, but an order cannot always be changed or cancelled once processing or fulfilment has started.

Where do you ship?

Available destinations and delivery options are shown at checkout and may vary by product and address. If your location is unavailable, contact us before placing an order.

How can I track my order?

When tracking is available, it is sent by email after the order ships. Carrier updates can take some time to appear after the tracking number is created.

How do I request a return or refund?

Review the Refund Policy for eligibility and instructions, then submit a support request with your order number and reason for the return. Do not send an item back until return instructions have been provided.

How do I submit a manufacturer warranty claim?

Open the Manufacturer Warranty page and complete the claim form. Include your order number, purchase channel, product model, and a clear description of the issue.

What does the manufacturer warranty cover?

Coverage, exclusions, and claim requirements are defined in the applicable Warranty Policy. Each request is reviewed using the purchase and product information provided.

What information may be required for a warranty review?

We may request proof of purchase, the product model or serial number, a description of the fault, and clear photos or video. Our support team will ask for any files by reply email.

How quickly will support reply?

We typically reply within 1–2 business days. Complex compatibility or warranty questions may take longer if additional information is needed.