At DONGERDI, we are committed to providing high-quality products and reliable customer support. All products purchased through our official website are covered by our Limited Manufacturer Warranty.
Warranty Coverage
Most DONGERDI products are covered by a 12-month limited warranty from the date of delivery unless otherwise stated on the product page.
The warranty covers:
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Manufacturing defects
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Material defects
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Workmanship defects
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Product failure under normal intended use
What Is Not Covered
This warranty does not cover:
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Damage caused by misuse, abuse, or accidents
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Unauthorized repairs or modifications
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Cosmetic damage such as scratches or discoloration
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Normal wear and tear
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Damage caused by improper installation or use outside product specifications
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Products purchased from unauthorized sellers
Warranty Claim Process
If you believe your product is defective:
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Contact our customer support.
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Provide your order number. (For example, Amazon xxxxx, Walmart xxxxxx)
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Include photos or videos showing the issue.
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Our support team will review your claim within 1–3 business days.
If the claim is approved, we will, at our discretion:
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Replace the product;
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Repair the product (where applicable); or
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Issue a refund if a replacement is unavailable.
Shipping
If the defect is confirmed within the warranty period, DONGERDI will provide a replacement product. Depending on your location and the nature of the claim, customers may be responsible for returning the original item if requested.
Proof of Purchase
A valid order confirmation or purchase receipt from DONGERDI is required for all warranty claims.
Contact
Email: support@dongerdi.com
We are committed to making every warranty claim as simple and efficient as possible.