Privacy policy
Privacy Policy
Last Updated: July 21, 2026
This Privacy Policy describes how DONGERDI collects, uses, discloses, and protects personal information when you visit our website, purchase our products, contact us, or otherwise interact with our online store.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with DONGERDI, we may collect the following categories of personal information:
Information You Provide Directly
- Name
- Billing address
- Shipping address
- Email address
- Telephone number, when provided
- Order and transaction information
- Product compatibility information
- Customer service communications
- Return, refund, warranty, and replacement information
- Reviews, feedback, or other content you submit
Payment Information
Payments are processed by third-party payment service providers. DONGERDI generally does not directly store complete payment card numbers or card security codes.
We may receive limited payment-related information, such as payment status, transaction reference, payment method type, billing name, and billing address.
Information Collected Automatically
When you visit or use our website, we and our service providers may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Shopping cart activity
- Purchase activity
- Approximate location derived from an IP address
- Cookie identifiers and similar online identifiers
- Dates and times of website visits
2. How We Use Personal Information
DONGERDI may use personal information to:
- Process, confirm, fulfill, and deliver orders
- Process payments, refunds, returns, and replacements
- Communicate about orders, shipping, product compatibility, and customer support
- Provide product warranty service
- Detect and prevent fraud, abuse, security incidents, and unauthorized transactions
- Maintain and improve our website, products, and services
- Personalize website content and product recommendations
- Measure website performance and customer engagement
- Send marketing communications where permitted by law
- Maintain business, accounting, tax, and transaction records
- Comply with legal obligations and enforce our policies and agreements
- Protect the rights, property, and safety of DONGERDI, our customers, and others
3. Cookies and Similar Technologies
DONGERDI and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, maintain shopping carts, analyze website performance, prevent fraud, and support advertising.
You may manage cookies through your browser settings and, where available, through the cookie or privacy controls displayed on our website.
Disabling certain cookies may prevent parts of the website from functioning properly.
4. How We Disclose Personal Information
DONGERDI may disclose personal information to the following categories of recipients when reasonably necessary:
- Website hosting and e-commerce platform providers
- Payment processors and fraud-prevention providers
- Warehouses, fulfillment providers, and shipping carriers
- Customer service and warranty service providers
- Information technology and cybersecurity providers
- Analytics and advertising service providers
- Email and communications providers
- Professional advisers, including accountants, auditors, insurers, and legal advisers
- Government authorities or other parties where required by law
- A buyer, successor, or other party involved in a merger, sale, restructuring, financing, or transfer of all or part of our business
Service providers may only use personal information for the services they provide to DONGERDI, subject to their contractual and legal obligations.
5. Sale, Sharing, and Targeted Advertising
DONGERDI does not sell personal information in exchange for money.
However, the use of certain analytics, advertising, or social-media technologies may be considered a “sale,” “sharing,” or use for “targeted advertising” under the privacy laws of certain U.S. states.
Where required by applicable law, you may opt out by:
- Using the Your Privacy Choices or similar privacy link available in the website footer; or
- Emailing your request to support@dongerdi.com
Where required by applicable law and technically supported by our website, DONGERDI will also process recognized browser-based opt-out preference signals, such as Global Privacy Control.
6. Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in the message.
Even after unsubscribing from promotional communications, DONGERDI may continue sending non-promotional communications relating to orders, deliveries, returns, refunds, warranty claims, product safety, or customer service.
7. Data Retention
DONGERDI retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, providing customer support, maintaining warranty records, preventing fraud, resolving disputes, and complying with legal, accounting, and tax requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
8. Data Security
DONGERDI uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and should notify DONGERDI promptly if they suspect unauthorized account activity.
9. Your Privacy Rights
Depending on your state of residence and whether the applicable privacy law applies to DONGERDI, you may have the right to:
- Confirm whether we process your personal information
- Request access to personal information
- Request correction of inaccurate personal information
- Request deletion of personal information
- Obtain a portable copy of certain personal information
- Opt out of the sale or sharing of personal information
- Opt out of targeted advertising
- Limit certain uses of sensitive personal information
- Appeal a decision concerning a privacy request
- Receive equal service and pricing without unlawful discrimination for exercising privacy rights
These rights may be subject to exceptions permitted by law.
To submit a request, email support@dongerdi.com with the subject line Privacy Request and describe the right you wish to exercise.
DONGERDI may need to verify your identity before completing a request. Verification information will be used only to process and verify the request.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authorization and may ask you to verify your identity directly.
10. California Privacy Notice
Where the California Consumer Privacy Act applies, California residents may exercise the rights described in the “Your Privacy Rights” section.
DONGERDI does not knowingly sell or share the personal information of consumers under 16 years of age.
California residents may also contact DONGERDI to request information regarding certain disclosures of personal information for third parties’ direct-marketing purposes, where applicable.
11. Children’s Privacy
Our website and products are not directed to children under 13 years of age.
DONGERDI does not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information to us, please contact support@dongerdi.com so that we can review and, where appropriate, delete the information.
12. International Processing
DONGERDI operates from Hong Kong and works with service providers that may operate in different countries.
As a result, personal information may be transferred to, stored in, or processed in countries outside your state or country of residence. Those countries may have different privacy and data-protection laws.
DONGERDI takes reasonable steps to require service providers to protect personal information in accordance with applicable law.
13. Third-Party Websites
Our website may contain links to third-party websites or services. DONGERDI is not responsible for the privacy, security, or content practices of third parties.
You should review the privacy policies of third-party websites before providing them with personal information.
14. Changes to This Privacy Policy
DONGERDI may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal obligations.
The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the website or by other appropriate means.
15. Contact Us
Questions, concerns, or requests regarding this Privacy Policy may be sent to:
DONGERDI
Room 1006, 10/F, Po Yip Building
23 Hing Yip Street
Kwun Tong, Hong Kong
Email: support@dongerdi.com