Refund policy
Refund Policy
Last Updated: July 21, 2026
DONGERDI wants customers to purchase products with confidence. This Refund Policy explains the conditions for cancellations, returns, refunds, replacements, and warranty service.
1. Order Cancellation
You may request cancellation before an order has shipped.
To request cancellation, email support@dongerdi.com as soon as possible and include the order number.
If the order has not shipped, DONGERDI will cancel it and issue a full refund to the original payment method.
If the order has already shipped, it cannot normally be canceled and must be returned under the return procedure below.
2. Thirty-Day Return Period
You may request a return within 30 calendar days after the product is delivered.
A return request submitted after the 30-day period may be declined unless the product qualifies for warranty service or applicable law requires another remedy.
3. Return Eligibility
To qualify for a standard return, the product must:
- Have been purchased directly from the DONGERDI online store
- Be returned within the applicable return period
- Be in substantially the same condition in which it was received
- Include all supplied cables, adapters, accessories, manuals, and components
- Include the original packaging where reasonably available
- Not have been materially damaged, altered, modified, or misused
- Be accompanied by valid proof of purchase
Opening a package or reasonably testing a product does not automatically make it ineligible for return. However, products damaged through improper testing, incompatible use, incorrect voltage, misuse, modification, or negligent handling may be rejected.
4. Starting a Return
Before sending a product, email support@dongerdi.com and provide:
- Order number
- Product name
- Reason for return
- Description of any defect or compatibility issue
- Photographs or video where the item is damaged, defective, incomplete, or incorrect
- Current shipping address where a replacement is requested
DONGERDI will review the request and, if approved, provide return authorization and return instructions.
Do not send returns to the Hong Kong business correspondence address unless DONGERDI specifically instructs you in writing to do so.
Products returned without authorization or sent to an incorrect address may be rejected, delayed, lost, or returned to the sender.
5. Change-of-Mind and Compatibility Returns
For returns caused by:
- Change of mind
- Accidental purchase
- Ordering the wrong model
- Ordering the wrong connector
- Failure to check compatibility
- No longer needing the product
the customer is responsible for return-shipping costs.
Original shipping charges are non-refundable unless required by law.
Customers should use a trackable shipping service and retain proof of shipment. DONGERDI is not responsible for customer return packages lost before reaching the authorized return location.
6. Damaged, Defective, Incomplete, or Incorrect Products
If a product arrives damaged, defective, incomplete, or different from the item ordered, contact DONGERDI within 7 calendar days after delivery.
After reviewing the claim, DONGERDI may provide one of the following remedies:
- A prepaid return label
- Replacement components
- A replacement product
- A partial refund where accepted by the customer
- A full refund
DONGERDI will cover reasonable authorized return-shipping costs where the return is caused by our error or a confirmed product defect.
Do not dispose of the product or packaging until DONGERDI confirms that disposal is permitted.
7. Products That Are Not Eligible for Standard Return
Except where required by law or covered by an applicable warranty, DONGERDI may reject returns involving:
- Products returned more than 30 days after delivery
- Products not purchased directly from the DONGERDI online store
- Products materially damaged through misuse or negligent handling
- Products used with incompatible voltage, current, wattage, polarity, or equipment
- Products modified, disassembled, or repaired without authorization
- Products with removed, altered, or unreadable serial numbers or identification labels
- Products missing substantial components or accessories
- Products damaged by liquid, fire, impact, corrosion, or improper storage
- Products marked as final sale when the restriction was clearly disclosed before purchase
This section does not limit remedies required by applicable law.
8. Return Inspection
Returned products will be inspected after they are received.
DONGERDI may contact the customer for additional information if:
- The returned product differs from the authorized return
- Components or accessories are missing
- The product shows damage unrelated to the stated reason for return
- The serial number does not match the order or return authorization
A refund may be reduced only where permitted by law and where the reduction reasonably reflects missing components or customer-caused damage.
9. Refund Processing
After an approved return has been received and inspected, DONGERDI will normally issue the refund within 5 business days.
Refunds will be sent to the original payment method unless another method is required by law.
After DONGERDI issues a refund, the customer’s bank, card issuer, payment provider, or financial institution may require additional time to post the credit.
DONGERDI cannot control third-party payment-processing times.
10. Exchanges and Replacements
Where an exchange or replacement is approved, the replacement is subject to product availability.
If the same product is unavailable, DONGERDI may offer:
- A reasonably equivalent replacement
- Store credit, with the customer’s agreement
- A refund to the original payment method
Replacement products do not restart the original warranty period unless required by law. The replacement remains covered for the remainder of the original warranty period.
11. Twelve-Month Limited Replacement Warranty
DONGERDI products are covered by a 12-month limited replacement warranty beginning on the original delivery date, unless a different warranty period is expressly stated on the product page.
The warranty covers verified defects in materials or workmanship that occur during normal and intended use.
For an eligible warranty claim, DONGERDI will normally provide a replacement product. If a suitable replacement is unavailable, DONGERDI may provide another appropriate remedy, including a refund where required.
The limited warranty does not cover:
- Normal wear and tear
- Cosmetic damage that does not affect operation
- Accidental or intentional damage
- Misuse, abuse, or improper installation
- Use with incompatible devices
- Incorrect voltage, current, wattage, polarity, or connector
- Unauthorized modification, disassembly, or repair
- Damage caused by liquid, fire, impact, corrosion, power surge, or environmental conditions
- Loss or theft
- Damage occurring after the product has been transferred to another owner
- Damage caused by failure to follow safety instructions
Proof of purchase and reasonable evidence of the claimed defect may be required.
This limited warranty is in addition to, and does not replace, consumer rights that cannot lawfully be excluded.
12. Undeliverable or Refused Packages
If an order is returned because the customer:
- Provided an incorrect or incomplete address
- Refused delivery
- Failed to collect the package
- Provided an address outside our shipping area
DONGERDI may refund the product price after the package is returned, less nonrecoverable outbound or return-shipping costs where permitted by law.
13. Late or Missing Refunds
If an approved refund has not appeared:
1. Check the original payment account.
2. Contact the card issuer, bank, or payment provider.
3. Allow the payment provider’s stated processing period.
4. Contact support@dongerdi.com with the order number and refund details if the refund remains missing.
14. Purchases from Other Sellers or Marketplaces
This Refund Policy applies only to products purchased directly from the DONGERDI online store.
Products purchased through Amazon, Walmart, another marketplace, distributor, retailer, or third-party seller are subject to that seller’s return and refund procedures.
For marketplace purchases, submit the request through the marketplace account used to place the order.
15. Contact
Return, refund, replacement, and warranty requests may be sent to:
Email: support@dongerdi.com
Include the order number in the email subject line whenever possible.